87% of customer inquiries resolved instantly using an AI shopping assistant

An AI-powered shopping assistant that helps customers discover products, compare options, answer shipping questions, track orders, and process returns through natural conversations.

Challenge

EverCart Home Goods, an online retailer specializing in home furniture and décor, received hundreds of customer inquiries every day regarding product recommendations, shipping updates, returns, and order tracking. As sales continued to grow, the customer support team struggled to respond quickly while maintaining a high-quality shopping experience.

Solution

We developed an AI-powered shopping assistant integrated directly into EverCart's website and customer support platform. Using conversational AI and Retrieval-Augmented Generation (RAG), the assistant understands customer questions, searches the company's product catalog and knowledge base, and delivers accurate responses in real time.

Results

87% Customer inquiries resolved automatically — E-commerce.

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